CALL US AT 416-937-8768
New Clients · Lisa Feldstein Law Office
Becoming a client is straightforward. Here's exactly what to expect — step by step, in plain language.
Start Here: Complete Intake FormClient Setup
We've made the onboarding process as simple as possible. Here are the steps to get started.
The Law Society of Ontario requires us to collect basic information from clients, including your name, address, and occupation. We'll send you a link to our electronic intake form — or you can complete it now.
Note: The intake form does not request confidential information about your case.
Complete Intake Form →Before we can discuss confidential details, we need to confirm there is no conflict of interest. We'll ask you to provide the names of people involved in your matter.
When in doubt, send more names rather than fewer.
We'll send you a Retainer Agreement to e-sign. It explains our terms and conditions and the service(s) we will provide. If you are retaining us with another person, both of you must sign — we'll need both email addresses.
Questions about the agreement? Just ask.
A monetary retainer is required in advance of your meeting. Your funds are held in our trust account until an invoice has been issued. The required retainer amount will be stated in your Retainer Agreement.
We'll send you a calendar link to book at your convenience. We offer in-person, phone, and video conference appointments. Evening appointments are available upon request. We do not offer weekend appointments.
Richmond Hill office. Free parking available. Wheelchair accessible.
Call or text us at 416-937-8768. Conference calls available.
Your choice of video conferencing platform. Conference calls available too.
Before Your Meeting
Make sure you've completed the following before your meeting date.
Submit via our online intake form or visit familyhealthlaw.ca/forms.
Bring or submit a copy of current government-issued photo ID. You can upload it with your intake form, or hold it up during a video call. We're flexible!
If anyone is involved in your case — signing a contract with you or remotely involved in a dispute — we need their names. Err on the side of sending more names, not fewer. Names are requested in the intake form.
Review and sign before your meeting. If retaining us together with another person, both parties must sign.
Kindly submit funds prior to your meeting. If you are receiving Independent Legal Advice (ILA), ensure payment arrangements are made in advance.
Retainer & Payment
Your retainer funds are held in our trust account until an invoice has been sent to you. We accept several payment methods.
Pay in person, by phone, or online. We accept Visa, Mastercard, American Express, and Discover.
Payable to Lisa Feldstein Law Office PC. Not recommended for urgent matters.
Must be paid in person at our office so we can provide a receipt.
Please advise us in advance and we will provide our banking information.
If we are providing you with ILA — for example, advising a surrogate or donor — there are a few differences in setup.
Payment will be made by the intended parents, not by you. Feel free to share this page with them. We will ask the intended parents to e-sign a document confirming that although they are paying for your legal advice, our duty is solely to you.
Please send us the intended parents' email address(es) so we can arrange this.
Common Questions
Complete our intake form or reach out and we'll guide you through the rest.
Please do not send us any confidential information until we have been formally retained as your lawyers. For questions about intake, payment, and scheduling, contact admin@lisafeldstein.ca.